Privacy Policy
Last updated: June 2026
Introduction
This Privacy Policy explains how emberbets ("we", "us") collects, uses, stores and protects personal information when you use our site and services. By creating an account, you agree to the practices described here.
Legal Framework
We handle personal data in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation for Canadian users, alongside our operating licence's own data-protection requirements.
Data We Collect
| Category | Examples |
|---|---|
| Identification | Name, date of birth, government ID (for KYC) |
| Contact | Email, phone, mailing address |
| Financial | Payment method details, transaction history |
| Gameplay | Bets, sessions, responsible-gambling limits |
| Technical | IP address, device type, browser, cookies |
Why We Collect It
Data is processed to: run your account and process transactions; verify your identity and meet anti-money-laundering (AML) obligations; prevent fraud and underage access; provide customer support; and, where you opt in, send marketing communications.
Data Retention
Account and transaction records are retained for as long as required by AML regulations, typically several years after account closure. Marketing data is retained until you opt out. Cookie retention is detailed in our Cookies Policy.
Data Sharing & Third Parties
We share data only where necessary with: payment processors (to complete deposits/withdrawals), identity-verification providers (for KYC), analytics providers (aggregated/anonymised where possible), and regulators or law enforcement where legally required. We do not sell personal data to third parties.
Your Rights
You may request access to, correction of, or deletion of your personal data, subject to our legal retention obligations (particularly AML record-keeping). To exercise these rights, contact [email protected].
Security Measures
We use 128-bit SSL encryption, access controls, and regular security reviews to protect your data. No system is 100% immune to risk, but we treat account security as a continuous responsibility, not a one-time setup.
Cookies
See our full Cookies Policy for details on the categories of cookies we use and how to manage them.
Changes to This Policy
We may update this policy periodically. Material changes will be reflected by the "Last updated" date at the top of this page.
Contact
Questions about this policy: [email protected]. General support: see our Contacts page.